We will be discussing the office, office manuals, styles of letters, writing skills, and miscellaneous functions within the office!
Unit 5 – To Do List
Read Chapters 12 and 13 This week, you will read about the Office Environment, Daily Operations, Written Communications and Mail Processing.
Participate in the Discussion This week you will be discussing general office procedures and appropriate document processing. (18 points)
Participate in the Seminar This week’s seminar will focus on all aspects of basic secretarial skills. (5 points)
Project For this part of the project, you will work on outpatient forms and pre-patient arrival procedures. (65 points)
Unit 5 – Discussion Board
Please choose one topic for your original response.
TOPIC 1
Go to AAMA or AMT website and examine the association suggested key roles for a Medical Assistant regarding general office procedures. Click below to access the AAMA website.
About the Profession; AAMA Role Delineation Study.
Demonstrate which office procedures you see as most important. Choose the top three that you see as most important to your role and tell me why they are important to your profession.
TOPIC 2
ROLE PLAY ACTIVITY: Dr. Gentry, a Pediatric Cardiologist, has called your office and made a request for a patients records. She has indicated that she will need the patient medical record, all patient test/lab results, and all physician notes for your patient.
Discuss appropriate and inappropriate ways of communicating sensitive patient information both within the office and from the office to other medical facilities. What federal guidelines do you need to follow in order to fulfill this request?
Unit 5 – Project
Requires: Two submission
Inpatient/Outpatient Admissions and Procedures
Essay (300 words)
Inpatient/Outpatient Admissions and Procedures
Download Inpatient/Outpatient Admissions and Procedures Form.
Go to Chapter 10 of Kinn’s Text Study Guide: Complete Question #83, p. 97.
NOTE: If you have problems clicking on the correct box, just highlight it.
Essay
Answer the following question in essay format (300 words minimum) and include a title page and reference page:
What duties should be completed before the patient arrives to your office?
Be sure to include at least five duties that need to be complete, giving explanations and examples of each
Keep a folder containing your business letters with different styles to save you time when composing letters. You can refer back to them.
Use correct spelling and grammar to avoid giving a negative impression of the doctor!
Keep a medical dictionary and grammar guide in the office to assist you!
Writing a phonetic spelling of a patient’s name will help in pronouncing it correctly.
Writing Tips
Keep sentences short.
Put only one idea in each sentence.
Eliminate superfluous wording.
Writing Tips
I am sending you a copy of your report and this report is about your MRI but there are several things we need to discuss so please come into the office as soon as possible.
Enclosed is a copy of your MRI report. There are several things we need to discuss. Please schedule an appointment as soon as possible.
Writing Tips
Are these sentences?
Around the block.
Do it now!
The doctor will not be here until 3:00 p.m.
Use Check Spelling!
Parts of Speech
What is a noun?
Pronoun?
Verb?
Adjective?
Adverb?
Preposition?
Conjunctions?
Interjections?
Mail
Overnight Guaranteed Envelopes (Express Mail®)
$17.75 flat rate (paid online)/ $12.85 (paid online) and up
Next day delivery
2-3 Day Envelopes (Priority Mail®)
$4.90 (paid online) and up
2 Day delivery but can be 3 day
Letters & Cards (First-Class Mail®)
$0.45 and up
2-3 Days delivery
Mail
How would a medical assistant/MOM send a letter to a patient if confirmation of receipt was needed?
Note: Be sure to include at least five duties that need to be completed, giving explanations and examples of each. See Chapter 12 in your text for this information. These are the duties that need to be done each day before a patient arrives at the door.
Project 2 - Essay
Use APA formatting
Double space.
Size 12 Times New Roman font.
Include page numbers.
A title page is required.
A separate reference page is required with at least one reference citation.
Exam 2
Exam 2 is due by midnight Tuesday of Unit 6.
See the Study Guide in the Unit 6 folder of Doc Sharing
Chapters 10, 11, 12, 13, and 14
There are 30 questions – 20 multiple choice and 10 true/false.
