Tom Peters’ Y2k lessons in Leadership Baltimore 02-25-00

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  • Discuss the idea of “learning” versus “forgetting.” I THINK THIS IS A LOT MORE THAN A “SEMANTICS DEBATE.” Assuming you agree with me, what – very specific – steps are you taking to move beyond the Assumptions du Jour? Hint: This holds for a 1999 startup as much as for an elderly company.

T.T.D. Discuss the G.M./V.C. “strategy” as it applies to your unit.

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  • What do “G.M.s” do? [Invite one to talk to your group.] Do you do what they do? If not, why not? How about a “G.M. Strategy”?
  • Repeat the above for the Life of a Venture Capitalist.

T.T.D. Evaluate your portfolio of projects [and people]: Are you placing enough interesting [long shot?] bets?

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  • Be brutally honest! Hint: This holds for you and me as individuals as well as for our unit.

C.E.O. to C.D.O.

“It used to be that the big ate the small. Now the fast eat the slow.” Geoff Yang, IVP/ (Institutional Venture Partners)

[E.g.: Craig Venter/ Celera Genomics]

The Gales of Creative Destruction +29M = -44M + 73M +4M = +4M - 0M

“ALL OF THESE ‘CONVERSATIONS’ TODAY ABOUT ‘THE WEB’ WILL APPEAR SO BLOODY DAMN SILLY AND PEDESTRIAN TEN … FIVE? … THREE? … YEARS FROM NOW.” — Tom Peters (11-99) P.S.: Read Ray Kurzweil’s The Age of Spiritual Machines: When Computers Exceed Human Intelligence

BW: “human brain has only a short time left as the smartest thing on earth”/ “subjugate humanity by 2050” Health Forum Journal: “In one generation or less, every element of health care, every assumption, will be changed or gone.” Dr. George Poste, SKB: 500 molecular targets in ’95 to 70,000 in ’99/ 35 compounds per year to 2M

Wired [Feb 2000] “Cyborg 1.0: Kevin Warwick Outlines His Plan to Become One with His Computer”

T.T.D. How do you rate as a … C.D.O.?

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  • So … what … exactly … are you doing to DESTROY what you [and yours] are today? List every Project that aims to ATTACK today’s “culture” and assumptions. Be specific!

Message from Seattle? Top 3 Americans > 48 poorest nations Source: Newsweek 12-99

[Visit India … every 24 months.]

Brand Inside PSF 1: Brand Org!

108 X 5 vs. 8 X 1* * 540 vs. 8


“The coefficient of friction associated with the grunge of business is amazing!” Michael Schrage

Cemex and FDX!

CCC Information Services!

Swissair e>booking e>ticket e>check-in e>track e>info

T.T.D. Discuss: Is my “90% in 10+ years” extreme?

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  • I admit that some say I’m over-the-top here. I honestly don’t think I am. Try and imagine your HR/Whatever Dept. fully automated with numerous tasks outsourced … to India or Ireland.

“Assetless Company” J.B.

“Don’t own nothin’ if you can help it. If you can, rent your shoes.” F.G.

And … 50M @ $20,000 = $1T* *Michael Dertouzos, MIT, on India’s “back office” outsourcing potential [02-08-00/Delhi]

RR on Sara Lee “The most profitable businesses in the future will act as knowledge brokers, linking insights into what’s available with insights into the customer’s individual needs and preferences.”

The “&-!!+#$% in the middle”* Jim Clark on Healtheon * ’twixt docs, patients and providers; $250B in waste (?); source: Michael Lewis, The New New Thing

Hill Physicians Medical Group/ 2,500 California docs WAS: 200,000 claims per month 34 employees doing 150 per day NOW: Healtheon/WebMD portal processes 3,500 claims in 45 minutes; 1/3 of claims via Healtheon/WebMd now [after 1 year]; 60% by year’s end

[ Incidentally … CEO Jeff Arnold Age: 30 First Start-up: Age 24]

SoftWatch (MS) “Manage relationships across the healthcare continuum”/ Amir Kishon Establish e-relationships with customers/retain customers/collect data Patients record info + receive feedback/ Online access to nurses Community with others with MS Etc. Source: Start-Up

“We want to be the air traffic controllers of electrons.” Bob Nardelli, GE Power Systems

[ And: Enron! Dynergy! Etc.]

T.T.D. Does your vision involve a critical position in the industry’s Spider’s Web?

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  • Try to depict your industry … or your department … with all its interconnections. E.g.: What if every task you perform became a “for profit” task in which you became an “industry expert”? E.g.: As an HR Dept. in the utility industry, what if you started the premier industry Talent Bank?

PSF 1.0 Professional Service Firm Conversion Kit / Release 1.0

PSF 1.0 Department Head to … Managing Partner, HR [IS, etc.] Inc.

Why are there no books on how to create a “Cool, Rocking, WOW-producing Finance Department”?


“support function” / “cost center” / “bureaucratic drag” or … “Rock Stars of the ‘Age of Talent’ ”

Real” PSF …

    • Think Inc. (Mindset = Step No.1!)
    • Clients rule! / Engage Clients in deep dialog / “Join us in an Adventure” / Fire duds!
    • Work = WOW Projects (100%!)
    • Embrace the Politics of Implementation!
    • Practice serial monogamy!
    • Master “the economics”! (WWPF!)

Directory: slides -> 2000
slides -> Tom Peters Seminar2004 new slides 12. 15. 04
slides -> V. A. Moment … 1Y/2N: Commerce Bank 2 Pizzas: jb plastic Bulldozer: md
slides -> Excellence. Case. Epsilon. This is not about … “customer centrism” “integrated marketing” etc etc etc It is about …
slides -> Re-imagine! Not Your Father’s World I. 26m 43h
slides -> Prep … dralion/ Cirque du Soleil Re-imagine Permanence: The Emperor Has No Clothes!
slides -> Tom Peters’ Re-Imagine! Business Excellence in a Disruptive Age 11. 27. 2003
slides -> Ine! Business Excellence in a Disru
2000 -> Tom peters’ lessons in leadership san Antonio 28 March 2000
2000 -> Tom Peters’ Lessons in Leadership Grand Rapids 02-23-00
2000 -> Distinct or … Extinct Tom Peters Seminar2000 Manchester nh 14 June 2000

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