Tom Peters’ Lessons in Leadership Grand Rapids 02-23-00


“UPS used to be a trucking company with technology. Now it’s a technology company with trucks.” Forbes (1-00), on UPS’s B spent on IS in the 90s; UPS was Forbes’ “Company of the Year”



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“UPS used to be a trucking company with technology. Now it’s a technology company with trucks.” Forbes (1-00), on UPS’s $11B spent on IS in the 90s; UPS was Forbes’ “Company of the Year”

T.T.D. Does your vision involve a critical position in the industry’s Spider’s Web?

Notes Page

  • Try to depict your industry … or your department … with all its interconnections. E.g.: What if every task you perform became a “for profit” task in which you became an “industry expert”? E.g.: As an HR Dept. in the utility industry, what if you started the premier dot.com industry Talent Bank?

TRUST* *Now … more than ever!

[ Words to Live By … “Hierarchy is an organization with its face toward the CEO and its ass toward the customer.” Kjell Nordstrom and Jonas Ridderstrale, Funky Business]

PSF 1.0 Professional Service Firm Conversion Kit / Release 1.0

Why are there no books on how to create a “Cool, Rocking, WOW-producing Finance Department”?

Credo “WORK WORTH PAYING FOR”

T.T.D. !!!!!!!!!!!!!!!!!!!!

Notes Page

  • What is the “bottom line” – WORTH PAYING FOR – for every project your unit [or you] has going?

PSF 1.0 Department Head to … Managing Partner, HR [IS, etc.] Inc.

“support function” / “cost center” / “bureaucratic drag” or … “Rock Stars of the ‘Age of Talent’ ”

Real” PSF …

    • Think Inc. (Mindset = Step No.1!)
    • Clients rule! / Engage Clients in deep dialog/ “Join us in an Adventure” / Fire duds!
    • Work = WOW Projects (100%!)
    • Embrace the Politics of Implementation!
    • Practice serial monogamy!
    • Master “the economics”! (WWPF!)

Real” PSF …

    • WE HELP PEOPLE!
    • Co-habit with the Client!
    • Create a Culture of Urgency!
    • Love thy Support Staff!
    • You need a Methodology! /
    • Obsess on R&D!
    • BECOME A “CONNOISSEUR OF TALENT”!

Real PSF … WE OWN THIS PLACE! THIS IS COOL STUFF! WE ARE THE WORLD!

The “7Ps” of PSF 1.0 Projects! Passion! Provocation! Partnership! Politics! Professionalism! Performance!

T.T.D. Use the prior slide as a checklist relative to every activity [project] your unit is working on.

C.I.O. to C.E.F.R.N.S.*

*Chief Evangelist For Really Neat Stuff

T.T.D. Compare: “Department Head” versus “Managing Partner, Finance Inc.”

Notes Page

  • See our book, the Professional Service Firm50, re the differences between a traditional “Dept.” and a full-fledged “PSF.” Our “The Work Matters” manifesto – at tompeters.com – also covers this.

Seminar Y2K Message: Distinct … or Extinct!

Brand Inside PSF 2: Brand Work!

“Reward excellent failures. Punish mediocre successes.” Phil Daniels, Sydney exec

But Does It Matter ???? “On time, on budget … who cares?” anon. seminar participant (4/99)

“You really got to me. So many of our information technology projects take on a life of their own, and I know they’ll never end up as more than ‘mediocre successes.’ ” CEO, F100 financial services company (10-98)

WOW Project Anatomy I. Create! II. Sell! III. Implement! IV. Exit!

I. Create! Reframe! THERE ARE NO “SMALL” PROJECTS! Observe & Record!! Head for the trenches! You gotta love it! Measure: WOW!, Beauty, Raving Fans, Impact! Build a no-baloney Business Plan Create community. Now! Obsess on … the End User. Now!

Reframers’ Rules: Rule 1: Never accept an assignment as given! Rule 2: You’re never so powerful as when you are “powerless”! Rule 3: Every “small” project contains the entire enterprise DNA!

T.T.D. Examine that “small”/ “annoying” project you’re working on. Can it be re-cast as a WOW/ Culture Change Project? What are the hidden assumptions about customers/ suppliers/ employees?

Notes Page

  • I am adamant: Every project can be made into a “big deal” if your head is in the right place. So … now … COMPLETELY RE-INVENT THAT “SMALL” PROJECT YOU ARE WORKING ON! No bull! E.g.: What about a “Memorial Day Employee Picnic that signals a whole new attitude toward our staff”?

Measures

    • WOW!
    • Beauty!
    • Raving Fans!
    • Impact!

T.T.D. MEASURE … NOW … DAMN IT!

Notes Page

  • NO BALONEY: THIS IS MY #1 GOAL FOR THE WHOLE DAMN SEMINAR … THAT YOU [AND YOURS] WILL MEASURE EVERY PROJECT AGAINST MY FOUR KEY CRITERIA: WOW!, BEAUTY, RAVING FANS, IMPACT. [P-L-E-A-S-E.]

E.g.: WOW Scale 1. … Dull as dishwater . 5. … Gets the job done . 7. … “Good work!” . 10. … A serious “Braggable”!

Kaiser: 4.15.29

Liberty Ship 2 years 240 days 9 hours 4 days, 15 hours, 29 minutes

[Just Say “No” to … S-t-r-e-t-c-h]

WOW Project “Acid Test” Can you explain it - with zest - to your 14-year-old?

“Every project we take on starts with a question: How can we do what’s never been done before?” Stuart Hornery, CEO, Lend Lease

II. Sell! Master “The Pitch”! Build Buzz. Consciously. Network maniacally! Preach to the choir! Forget your enemies. [Surround and marginalize!] Money kills! SELL, SELL, SELL!


Directory: slides -> 2000
slides -> Tom Peters Seminar2004 new slides 12. 15. 04
slides -> V. A. Moment … 1Y/2N: Commerce Bank 2 Pizzas: jb plastic Bulldozer: md
slides -> Excellence. Case. Epsilon. This is not about … “customer centrism” “integrated marketing” etc etc etc It is about …
slides -> Re-imagine! Not Your Father’s World I. 26m 43h
slides -> Prep … dralion/ Cirque du Soleil Re-imagine Permanence: The Emperor Has No Clothes!
slides -> Tom Peters’ Re-Imagine! Business Excellence in a Disruptive Age 11. 27. 2003
slides -> Ine! Business Excellence in a Disru
2000 -> Tom peters’ lessons in leadership san Antonio 28 March 2000
2000 -> Tom Peters’ Y2k lessons in Leadership Baltimore 02-25-00
2000 -> Distinct or … Extinct Tom Peters Seminar2000 Manchester nh 14 June 2000


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