Tom Peters’ excellence. Always. Xalways. Long. 1339. 05October2006 X. Al excellence. Always. Slides* at … tompeters com *also “long” The Irreducible209+/ Sales122/60tibs

Flat as a Pancake (Or Worse) Wal*Mart … Dell … Intel … Home Depot … Microsoft … GE

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Flat as a Pancake (Or Worse) Wal*Mart … Dell … Intel … Home Depot … Microsoft … GE

Day of Shame/end of a glorious era “I do not accept personal responsibility for what happened.” —Patricia Dunn/0928.2006

“It is generally much easier to kill an organization than change it substantially.” —Kevin Kelly, Out of Control

“The difficulties arise from the inherent conflict between the need to control existing operations and the need to create the kind of environment that will permit new ideas to flourish—and old ones to die a timely death. … We believe that most corporations will find it impossible to match or outperform the market without abandoning the assumption of continuity. … The current apocalypse—the transition from a state of continuity to state of discontinuity—has the same suddenness as the trauma that beset civilization in 1000 A.D.” Richard Foster & Sarah Kaplan, “Creative Destruction” (The McKinsey Quarterly)

C.E.O. to C.D.O.

(Practical) Implication? “Go for it!” (Why not—alternative is slow death, at best)

Axiom: “We are in a brawl with no rules.” (PA) Implication: “The world will not be kind to those who ‘play by the rules’.”* (TP) Strategy: S.A.V./R.F.A. (RP/TP+) *Axiom: The microprocessor plays by the rules.

Keep Austin Weird

“Active mutators in placid times tend to die off. They are selected against. Reluctant mutators in quickly changing times are also selected against.” —Carl Sagan & Ann Druyan, Shadows of Forgotten Ancestors

“Natural selection is death. ... Without huge amounts of death, organisms do not change over time. ... Death is the mother of structure. ... It took four billion years of death ... to invent the human mind ...”The Cobra Event

“The secret of fast progress is inefficiency, fast and furious and numerous failures.” —Kevin Kelly

“Uncertainty is the only thing to be sure of.” –Anthony Muh, head of investment in Asia, Citigroup Asset Management

“The Silicon Valley of today is built less atop the spires of earlier triumphs than upon the rubble of earlier debacles.” —Newsweek/Paul Saffo

TP#1*: Netscape! *Where would you rather have worked for those 5 years, Netscape or IBM-HP-Microsoft-Oracle? (Where, 25 years from now, would you rather to be able to tell someone—e.g., grandchild—that you worked?)

RMcK: “A lot of companies in the Valley fail.” RN: “Maybe not enough fail.” RMcK: “What do you mean by that?” RN: “Whenever you fail, it means you’re trying new things.” Source: Fast Company

“Wealth in this new regime flows directly from innovation, not optimization. That is, wealth is not gained by perfecting the known, but by imperfectly seizing the unknown.” —Kevin Kelly, New Rules for the New Economy

New Economy?! Sergey + Larry > Harvard/370

Reward excellent failures. Punish mediocre successes.” Phil Daniels, Sydney exec


“It is the foremost task—and responsibility—of our generation to re-imagine enterprises and institutions, public and private.” from the back cover of Re-imagine!


Radio City Music Hall September 2005

Franchise Lost! TP: “How many of you [600] really crave a new Chevy?”

  • Ford, GM and Chrysler do not just make cars expensively … they make bad cars expensively.”
  • —Investec analyst, International Herald, 0805.06

My (Les’s) Dinner with Henri JUSWHATIZZITUMAKE?

My (Les’s) Dinner with Henri JUST WHAT IS IT YOU MAKE?

Sluggish + Obese + Unimaginative + More Sluggish + More Obese + More Unimaginative + Even More Sluggish + Even More Obese + Even More Unimaginative = NISSAN + RENAULT + GM = Innovative Challenger for Toyota????

?????????????? Crappy Management (GM) + Arrogant-Overstretched Management (Carlos G) = Great Management

Oh, Great … Ford: Airplane guy. GM: CFO.

Small cars HQ: LA. Big cars HQ: Dallas. Corporate HQ: Atlanta. CEO: Roger Enrico or Lou Gerstner or Meg Whitman. COO: Bob Nardelli. Chairman: George Steinbrenner or Jack Welch or Ross Perot. Vice-chairman & CFO: Warren Buffett. Chief Marketing Officer: Brenda Barnes. Chief Branding Officer: Phil Knight (or Howard Schultz). Chief Innovation Officer: Steve Jobs or Jeff Immelt. Chief/Supply Chain: Raid Wal*Mart or CostCo or Dell. Chief/Dealer Relations: Carl Sewell.

“Not long ago, I heard one studio chief utter the unthinkable: ‘What would happen if I made a movie I actually looked forward to seeing?’ ” —Peter Bart, Editor in Chief, Variety; former Paramount exec, “Hollywood’s Model Doesn’t Produce Art, or Much Profit” (NYT/0721.06)

Did one of ’em ever turn to the other and say: “Wow, I wonder what unimaginable new tools, otherwise not possible, will be brought forth for my daughter Alice, age 17, because of this deal?”

Did one of ’em ever turn to the other and say: “Wow I wonder what unimaginable new tools, otherwise not possible, will be quickly brought forth for our customers because of this deal?”




People. Product. Clients. Execution. Enthusiasm. Excellence.

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