Tom Peters’ excellence. Always. Xalways. Long. 1339. 05October2006 X. Al excellence. Always. Slides* at … tompeters com *also “long” The Irreducible209+/ Sales122/60tibs


“There is no job that is America’s God-given right anymore.” —Carly Fiorina/HP/January2004



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“There is no job that is America’s God-given right anymore.” —Carly Fiorina/HP/January2004

“There is no job that is _____’s God-given right anymore.”

“Income Confers No Immunity as Jobs Migrate” —Headline/USA Today/02.2004

“Deutsche Bank Moves Half of Its Back-office Jobs to India”/ headline/FT/0327 (500 of 900 Research)

  • “Forget China, India and the Internet: Economic Growth Is Driven by Women.”
  • —Headline, Economist,
  • April 15, 2006, Leader, page 14

That’s a small Number ….

26m

43h

Those are Big Numbers ….

1 Houston/ Month/15

Savings, internal investment, external investment > 50% GDP

Those are Big Issues ….

Unparalleled in “Our” Professional Lifetime Terrorism Middle East instability China screw-ups Globalization backlash Energy dependence Environmental threats Life sciences “Cold War” with China Fraying American fabric Debt H5N1 U.S. impotence in the face of Asia’s rise

“This is a dangerous world and it is going to become more dangerous.” “We may not be interested in chaos but chaos is interested in us.” Source: Robert Cooper, The Breaking of Nations: Order and Chaos in the Twenty-first Century

EXCELLENCE. EVERYWHERE. ASPIRATION. NECESSITY.

“One Singaporean worker costs as much as … 3 … in Malaysia 8in Thailand 13 … in China 18 … in India.” Source: The Straits Times/2003

“Thaksinomics” (after Thaksin Shinawatra) “Bangkok Fashion City”: “managed asset reflation” (add to brand value of Thai textiles by demonstrating flair and design excellence) Source: The Straits Times/2004

Spain Portugal Italy Ireland Singapore Taiwan Thailand Malaysia Singapore Philippines UAE Oman Chile Botswana Romania New Zealand

“Better By Design”: A National Strategy NZ = Design Excellence

“THE FUTURE BELONGS TO … SMALL POPULATIONS … WHO BUILD EMPIRES OF THE MIND … AND WHO IGNORE THE TEMPTATION OF—OR DO NOT HAVE THE OPTION OF—EXPLOITING NATURAL RESOURCES.” Source: Juan Enriquez/As the Future Catches You

Spain Portugal Italy Ireland Singapore Thailand Malaysia Singapore Philippines UAE Oman Chile Botswana Romania New Zealand Taiwan

“ ‘MADE IN TAIWAN’: From Cheap Manufacturing to Chic Branding ” —Headline/Advertising Age/06.05

Taiwan, Your Partner in InnoValue Poster/Bucharest/03.06

Spain Portugal Italy Ireland Singapore Thailand Malaysia Philippines Dubai Oman Chile Botswana Romania Australia New Zealand Taiwan

EXCELLENCE. EVERYWHERE. NECESSITY. ROOTS.

Age of Agriculture Industrial Age Age of Information Intensification Age of Creation Intensification Source: Murikami Teruyasu, Nomura Research Institute

Agriculture Age (farmers) Industrial Age (factory workers) Information Age (knowledge workers) Conceptual Age (creators and empathizers) Source: Dan Pink, A Whole New Mind

“Human creativity is the ultimate economic resource.”Richard Florida, The Rise of the Creative Class

“The Creative Age is a wide-open game.” —Richard Florida, The Rise of the Creative Class

London circa 1976: “You can’t build a ‘real economy’ on services, finance, advertising, etc.” London circa 2006: deliberately aims to be the “capital of the 21st century”

CI/Top10 Metro*: Austin, SF, Seattle, Boston, Raleigh-Durham, Portland, Minneapolis, Washington-Baltimore, Sacramento, Denver CI/Bottom10: Detroit, Norfolk, Cleveland, Milwaukee, Grand Rapids, Memphis, Jacksonville, Greensboro, New Orleans, Buffalo, Louisville *> 1M/49 total Source: Richard Florida, The Rise of the Creative Class

EXCELLENCE. THE MANDATE.

“If you don’t like change, you’re going to like irrelevance even less.” —General Eric Shinseki, Chief of Staff. U. S. Army

“It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.” —Charles Darwin

“The most successful people are those who are good at ‘plan B’.” —James Yorke, mathematician, on chaos theory in The New Scientist

“Forbes100” from 1917 to 1987: 39 members of the Class of ’17 were alive in ’87; 18 in ’87 F100; 18 F100 “survivors” significantly underperformed the market; just 2 (2%), GE & Kodak, outperformed the market from 1917 to 1987. S&P 500 from 1957 to 1997: 74 members of the Class of ’57 were alive in ’97; 12 (2.4%) of 500 outperformed the market from 1957 to 1997. Source: Dick Foster & Sarah Kaplan, Creative Destruction: Why Companies That Are Built to Last Underperform the Market

“I am often asked by would-be entrepreneurs seeking escape from life within huge corporate structures, ‘How do I build a small firm for myself?’ The answer seems obvious: Buy a very large one and just wait.” —Paul Ormerod, Why Most Things Fail: Evolution, Extinction and Economics

Welcome to the “Club of Shattered Dreams”: Of Korea’s Top 100 companies in 1955, only 7 were still on the list in 2004. The 1997 crisis “destroyed half of Korea’s 30 largest conglomerates.” Source: “KET Issue Report,” Kim Jong Nyun (14.05.2005)

S&P Stability Ratings* 1985 2006 Low Risk 41% 13% Average Risk 24% 14% High Risk 35% 73% *Likelihood of stable long-term earnings growth Source: Fortune (2 October 2006)


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