Ridley-Lowell Business & Technical Institute


Networking and Technical Support Specialist



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Networking and Technical Support Specialist

Diploma Program

960 Clock Hours

Day Division


The Networking and Technical Support Specialist program provides the knowledge needed to support end-users and programmers in business environments. Students will gain significant hands-on experience operating computers and peripherals. A student who successfully completes the necessary skills to become employed as a Technical Support Specialist, Network Support Specialist, Applications Support Specialist, Internet Support Specialist, Computer Operator, Computer Repair Technician, or Web Page Development Specialist.

The program will also help prepare students for the following certification exams: Microsoft Certified Professional (MCP), Microsoft Office Specialist (MOS), INET or Webmaster Fundamentals, CompTIA A+, CompTIA Networking+, Microsoft Product Specialist, and Microsoft Windows User.




Course

Number


Course Name

Clock

Hours


NTS110

Computer Operating Systems

150

NTS120

Software Applications

150

NTS130

Internet/Help Desk

150

NTS140

Hardware

150

NTS150

Networking

150

NTS155

Advanced Networking**

150

BU118

Career Development

60




Total Instructional Hours

960

The courses of study offered at Ridley-Lowell Business & Technical Institute are arranged alphabetically in this section, and are generally designed for first-year students. Courses numbered below 100 are preparatory in nature; 100-level courses are usually designed for an introductory understanding of the subject; 200-level course are generally designed for and often restricted to second-year students.



BU101 Business Math


60 Clock Hours

Prerequisite: None


This course offers students a review of basic mathematical concepts and leads to the application of these skills in the business world. Fractions, decimals, percentages, markups, and discounts are discussed.

BU109 Business English


60 Clock Hours

Prerequisite: None


This course is designed to provide a thorough review of the basics of good grammatical structure in preparation for the writing of business letters and reports. The student will learn proper punctuation and commonly accepted rules of style and usage. In addition, students will develop their business vocabulary and spelling skills through the completion of regular proficiency spelling exams.
BU110 Business Letter Writing

60 Clock Hours Prerequisite: BU109


This course will enable the student to compose several kinds of business letters after introductory coaching in composition and letter mechanics. Business correspondence will be examined for appearance, organization, and strategy. Specifically, the students will learn to write effective positive, neutral, negative, and persuasive letters.

BU111 Business Speaking


60 Clock Hours

Prerequisite: None


This course is designed to enable the student to give meaningful and professional oral presentations in the business world. The student will demonstrate speaking skills by engaging in oral presentations throughout the term.
BU118 Career Development 60 Clock Hours

Prerequisite: CAP100


This course will assist students in developing a better understanding of themselves as well as those with whom they interact. This increased awareness can and should improve personal, job, and career effectiveness. Students will explore various job-seeking practices including effective resume writing and interviewing skills.

CAP100 Word Processing Fundamentals


60 Clock Hours

Prerequisite: None


This introductory course provides students with the terminology and concepts that are essential to successful computer operation. Windows-based operations are demonstrated and then practiced. Students will be able to create, format, save, merge, and print documents such as letters, memos, and email messages. In addition, proper keyboarding skills are taught, reinforced, and practiced.

CAP110 Text Editing


60 Clock Hours Prerequisite: CAP100
Students in this course will build on their word processing skills to create professional-looking documents such as reports, letter, memos, and newsletters. Emphasis will be on effectively using Microsoft Word’s writing and formatting tools, including borders, columns, tables, outlines, and graphics. Students will also increase their speed and accuracy through keyboarding drills.



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