Ridley-Lowell Business & Technical Institute

Networking and Technical Support Specialist

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Networking and Technical Support Specialist

Diploma Program

960 Clock Hours

Day Division

The Networking and Technical Support Specialist program provides the knowledge needed to support end-users and programmers in business environments. Students will gain significant hands-on experience operating computers and peripherals. A student who successfully completes the necessary skills to become employed as a Technical Support Specialist, Network Support Specialist, Applications Support Specialist, Internet Support Specialist, Computer Operator, Computer Repair Technician, or Web Page Development Specialist.

The program will also help prepare students for the following certification exams: Microsoft Certified Professional (MCP), Microsoft Office Specialist (MOS), INET or Webmaster Fundamentals, CompTIA A+, CompTIA Networking+, Microsoft Product Specialist, and Microsoft Windows User.



Course Name




Computer Operating Systems



Software Applications



Internet/Help Desk









Advanced Networking**



Career Development


Total Instructional Hours


The courses of study offered at Ridley-Lowell Business & Technical Institute are arranged alphabetically in this section, and are generally designed for first-year students. Courses numbered below 100 are preparatory in nature; 100-level courses are usually designed for an introductory understanding of the subject; 200-level course are generally designed for and often restricted to second-year students.

BU101 Business Math

60 Clock Hours

Prerequisite: None

This course offers students a review of basic mathematical concepts and leads to the application of these skills in the business world. Fractions, decimals, percentages, markups, and discounts are discussed.

BU109 Business English

60 Clock Hours

Prerequisite: None

This course is designed to provide a thorough review of the basics of good grammatical structure in preparation for the writing of business letters and reports. The student will learn proper punctuation and commonly accepted rules of style and usage. In addition, students will develop their business vocabulary and spelling skills through the completion of regular proficiency spelling exams.
BU110 Business Letter Writing

60 Clock Hours Prerequisite: BU109

This course will enable the student to compose several kinds of business letters after introductory coaching in composition and letter mechanics. Business correspondence will be examined for appearance, organization, and strategy. Specifically, the students will learn to write effective positive, neutral, negative, and persuasive letters.

BU111 Business Speaking

60 Clock Hours

Prerequisite: None

This course is designed to enable the student to give meaningful and professional oral presentations in the business world. The student will demonstrate speaking skills by engaging in oral presentations throughout the term.
BU118 Career Development 60 Clock Hours

Prerequisite: CAP100

This course will assist students in developing a better understanding of themselves as well as those with whom they interact. This increased awareness can and should improve personal, job, and career effectiveness. Students will explore various job-seeking practices including effective resume writing and interviewing skills.

CAP100 Word Processing Fundamentals

60 Clock Hours

Prerequisite: None

This introductory course provides students with the terminology and concepts that are essential to successful computer operation. Windows-based operations are demonstrated and then practiced. Students will be able to create, format, save, merge, and print documents such as letters, memos, and email messages. In addition, proper keyboarding skills are taught, reinforced, and practiced.

CAP110 Text Editing

60 Clock Hours Prerequisite: CAP100
Students in this course will build on their word processing skills to create professional-looking documents such as reports, letter, memos, and newsletters. Emphasis will be on effectively using Microsoft Word’s writing and formatting tools, including borders, columns, tables, outlines, and graphics. Students will also increase their speed and accuracy through keyboarding drills.

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