Manual do professor

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. Accessed on April 12, 2016.

II A telephonist or switchboard operator is the first point of contact for callers to an organization. He and she answers incoming calls, directs callers to the appropriate person or department, takes telephone numbers, and connects outgoing calls. […]

Adapted from . Accessed on April 12, 2016.

III A cell phone salesperson performs face-to-face sales and customer service at a retail store. He or she is responsible for providing each new and returning customer with all information needed to make an educated purchasing decision. […]

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IV A call center operator answers enquiries from customers by telephone and e-mail. You could also do this by text, fax, and post. If you are looking for a customer service role and you are keen to be part of a team, this job could be ideal for you. […]

Adapted from . Accessed on April 12, 2016.

Vocabulary Corner

1. Do you know any chat acronyms or abbreviations in English?

2. Read the following texting abbreviations. Write in your notebook what they stand for.

Top 18 most popular texting abbreviations

a) asap: as soon as possible

b) b4

c) BF

d) btw

e) cos

f) cya

g) fyi

h) GF

i) gtg

j) jk

k) l8r

l) lol

m) oxox

n) rofl

o) sup

p) thx

q) w/

r) zzzz

Adapted from . Accessed on April 12, 2016.

Página 67

Let’s act with words!

Let’s write a text message

“Texting really has changed the way we live. It has made us more available in a passive sort of way. We can send and receive messages at any time, but messages can also easily be ignored if someone involved chooses.”

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Your task is to write a message to a friend using your cell phone. Before you start, let’s review some of the characteristics of this genre.

• The sentences are normally simple.

• The use of abbreviations is very common.

• The text is organized in short paragraphs.

Writing Steps


• Find more abbreviations on the Internet.

• Make a list of elements to include in your message.

Preparing the first draft

• Make a first draft.

• Make sure that your message follows texting etiquette and is polite.

• Check the abbreviations.

Peer editing

• Evaluate and discuss your message with a classmate.

• Make the necessary adjustments.


• Write the final version of your message and send it to a friend. Include a copy in your portfolio or publish it on Wikispaces.

Genre: Text message

Purpose: To interact informally

Tone: Informal

Setting: Cell phone

Writer: You

Audience: A friend

Andrea Slatter/

Página 68

let’s study for enem

ATENÇÃO: todas as questões foram elaboradas nos moldes das provas originais do Enem. Responda a todas as questões no caderno.

Billboard is a weekly American magazine devoted to the music industry, and is one of the oldest trade magazines in the world. [...] It maintains several internationally recognized music charts that track the most popular songs and albums in various categories on a weekly basis. The two most notable charts are the Billboard Hot 100, which ranks the top 100 songs regardless of genre and is based on physical sales, digital sales and radio airplay; and the Billboard 200, the corresponding chart for album sales.

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