Any person desirous of having an access to any office/Distt./Unit or any officer of the Distt./Unit, can do so directly or indirectly in a manner as mentioned below:-
Inter-net and e-mail.
Any person can visit any Police Station/any Distt/Unit/Officer of the Delhi Police in person to submit his complaint, to know the outcome of his complaint/case or to have the desired information.
AVAILABILITY OF POLICE OFFICERS FOR PUBLIC HEARING
Addl. Commissioners of Police /Deputy Commissioners of Police
Daily on all working days. (From 12.00 Noon to 2 PM)
Daily on all working days. (From 3.30 PM to 5.30 PM)
Daily 4.00 PM to 5 PM.
Once a month on Thana Diwas for hearing the public to sort out their grievances
Once a month with RWAs/MTAs.
HOW TO REACH POLICE THROUGH CORRESPONDENCE
Any person can have access even to the officers at the senior most level by corresponding with them in writing directly. Letters/complaints can also be put in the complaint/suggestion boxes placed at every Police Station and offices of ACsP Sub-Division and other senior officers. Besides, these can also be given by hand and a receipt obtained for the same. A Post Box No. 171 at GPO, New Delhi, has also been earmarked for the same purpose.
THROUGH TELEPHONE (Please see Annexure 'A')
Any person who cannot visit a Police Station in person and who is not in a position to write can have access to the police on telephone. Everyone can contact the Central Police Control Room, which functions round the clock on Phone No. 100, whenever in need of police assistance. Telephone facilities are also available to Women on the Help Line No. 1091. The Police Control Room, besides attending the distress calls also provides required information about the name, designation and Phone Numbers of the Police Officers.
The following helplines have been started by Delhi Police:
Information about crime
Anti Obscene Call Cell
27894455 & 1096
Anti Threat by Recovery Agent’s Cell
Fax : 26178123
Missing Persons Helpline
23241210 & 1094
25844444 & 1095
Public Grievances Cell has been set up in each of the Eleven districts of Delhi Police for redressal of public grievances under the direct supervision of an ACP.
Districts Level Committee/Thana Level Committee Meetings, presided by respective Member of Parliament, represented by MLAs, MLCs and officials of civic bodies area are also organized by District DCsP at regular intervals. Besides, meetings are organized with Residents Welfare Associations and Market Traders Associations also at regular intervals.
For speedy and just redressal of grievances, a number of measures have been taken including publishing of e-mail addresses of all district/unit officers, installing of complaint boxes at a number of places so that inconvenience to the common person is avoided while making complaints.
There is a Traffic help line also at 011-25844444 for lodging traffic related complaints.
A time table has been displayed at every Police Station when SHOs and other senior officers are available to public to attend their grievances, problems / complaints.
Senior police officers of the rank of DCsP and ACsP visit police stations regularly for attending to complaints, grievances of public on the spot.
Commissioner of Police Delhi is directly dealing with all complaints where allegation of corruption, non-co-operation, brutality and misbehaviour are received against any police officer, to restore public faith in the police.
Post box No.171 for secret complaint.
Complaint boxes in offices of DCsP & above officers.
Display boxes showing the telephone numbers etc. and availability of officers – on dates specified.
Website: http://www.delhipolice.nic.in/ and e-mail : firstname.lastname@example.org accessible to public for their comments / opinions and stolen / recovered vehicles informations.
‘Sankraman Kaksh’ in every Police Station.
Surprise checks by the teams of PHQ Vigilance Branch.
Sensitization of staff handling public complaints.