Should this be regarded as a confidential communication by you? By the carrier?
What are the provider’s legal responsibilities
Is the time devoted to email reimbursable?
Patient provider email defined as
Computer based communication between clinicians and patients within a contractual relationship in which the health care provider has taken on an explicit measure of responsibility for the client’s care
Provider “client” without contractual relationship
Provider takes on an advice giving role with a disclaimer
Less formal than a letter, more so than a phone message
Good format for follow-up communication, reinforcement, provision of supplemental information (educational material, lab/radiology results)
Readily stored to create a paper trail
Informality and lack of verbal cues make email susceptible to miscues
“take that with a grain of salt”
Sarcasm and wit misinterpreted
One can expect anger or frustration from patients
Should respond dispassionately
Encryption techniques can be used to “guarantee” important components of correspondence