E nglish for tourism contents



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BG TADL DH Ngon ngu Anh VB2



CONTENTS
PREFACE ………………………………………………………………………………… 2
CHAPTER 1 HOTELS ……………………………………………………. 3
Unit 1 Hotel facilities and staff ………………………………………………………… 3
Unit 2 Hotel reservation ………………………………………………………………. 14
Unit 3 Hotel check-in ………………………………………………………………….. 23
Unit 4 Room services ………………………………………………………………….. 29
Unit 5 Hotel check-out ………………………………………………………………… 35
CHAPTER 2 RESTAURANTS ....................................................................... 42
Unit 6 Working at a restaurant .................................................................................... 42
Unit 7 Restaurant reservation ………………………………………………………… 50
Unit 8 Welcoming and seating guests ………………………………………………… 55
Unit 9 Taking orders ………………………………………………………………….. 62
CHAPTER 3 TOURS ………………………………………………………… 75
Unit 10 Tour operators ……………………………………………………………….. 81
Unit 11 Tour booking …………………………………………………………………. 86
Unit 11 Tour organization …………………………………………………………… 90
Unit 12 Tour guiding ………………………………………………………………….. 97
KEY …………………………………………………………………………………….. 103
TRANSCRIPTS ………………………………………………………………………… 116
GLOSSARY ……………………………………………………………………………. 132
REFERENCES …………………………………………………………………………. 136

PREFACE


English is the main language of international communication and it is essential for people working in the tourism industry. With a good command of English, people have more chances to be promoted in their jobs. This material is topic-based and it provides learners with general knowledge of tourism in three sectors: hotels, restaurants and tours. The first chapter “Hotels” deals with most of situations at hotels including hotel reservation, hotel check-in, hotel services and hotel check out. The second chapter “Restaurants” details the English necessary for working in restaurants in tourist areas such as how to book a table in a restaurant, welcome and seat the guests in a restaurant, take the guests’ orders including asking and answering questions about dishes, etc. The final chapter “Tours” introduces some reasons for travelling; besides, it specializes the responsibilities of tour operators, travel agents and tour guides; the process of selling a tour and making an itinerary are also included in this part.
This material is useful for those who wish to advance to an intermediate level of English with a focus on the travel and hospitality industries.


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