Career Objective: Intend to build a career, which will help me to explore myself and realize my potential. Possess willingness to work as a key player in challenging and creative environment and to collaborate with a team that enhances organization growth and my growth.
Experience: WIPRO BPO Solutions – Senior Customer Service Associate: Process – Capital One EAM & ACDV (Apr 2010 – till date) Allsec Technologies – Customer Care Executive (April 2009 – November 2009) Shree Sai Investment – Data Administrator – (April 2008 – March 2009)
Responsibilities as a CSA in WIPRO Ltd –
Had been working with one of leading banks in United States, in a process called Capital One.
The Core responsibilities include thorough investigation of the Customers profiles, and ensure that there are no potential fraud customers.
Had then moved to a high end queue which involved underwriting of the customer’s credit limits, based on their credit scores and spending habits.
And then, because of the initiatives taken, like GEMBA board updating, reports tracking, brain storming sessions to eliminate wastes like PEND percentage etc, had been selected for another higher end queue called ACDV, which deals with the customers disputes on their credit reports, with credit bureaus.
The profiles include, investigation of the customer’s credit reports, and correct the discrepancies or educating the customers, via communication through the credit bureaus.
The additional responsibilities taken are, speaking on CPM’s of the team and ability to generate reports from tools existing like E-Oscar/Auxilium etc..
Conducting training pre or post shift to enhance service levels.
Filed PRAGATI’s that helped process as well as organization.
As associate, handled responsibilities like maintaining team’s production tracker, leave management tracker, updating the team members with day to day updates & constantly over achieving the CPM’s.
Achievements as a CSA in WIPRO Ltd –
Instrumental in receiving many awards for being topper on the stack.
Had been recognized for cross skilling across various processes, based on the strong knowledge base.
Had been moved to a higher level queue called ACDV from EAM, due to the continuous initiatives taken.
Responsibilities as a Customer Care Executive and Data Administrative:
Maintain a data base of client’s Mutual Fund Investment details & updating the information, according to the Net Asset Values on daily basis. Preparing Monthly SIP detail for clients. Educate them on the SIP plans. Giving information of Amfi Examination to the candidates.
Working as a Customer Care Executive for inbound process of Aircel, in All Sec technologies.
Pursuing Corporate PGDBA in Finance from Symbiosis University
B.Sc. in Computer Science (2005-2008) from Pune University with 57%.
H.S.C. with P.C.M.B. group (2004-2005) from Maharashtra Board with 64%.
S.S.C. from (2002-2003) Maharashtra Board with 74%.
Having good command over Windows Applications like MS Word, MS Excel and power point.
Extra Curricular Activities:
Participated in college level Programming Competition
Participated in Projects competition-2007-08, a college level event on paper presentation.
Participated in college and school level debate and essay competition and received applauds.
Strengths: A self motivated individual with zeal to update on latest technologies, impart training and seeking a responsible assignment. Commitment, desire to excel, positive approach, willingness to learn and determination would best define me. Possess excellence in strategic and analytical problem solving, leadership, communication, relationship building and people management skills.