Contract Change Notice #1



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Contractors:

See Attachment B

Contract Pricing:

See Attachment B

Ordering Procedures:

Contact the contractor(s) of your choice to set-up an account

Related Contracts:

Contract 02013 – WSCA-NASPO Discount Airfare Agreement with Southwest Airlines

Contract 01713 – Airfares, Refundable with Alaska Air

Contract 03710 – Vehicle Rental with Enterprise Services

WSCA-NASPO Lodging Agreement



Payment:

The only authorized mode of payment is the state issued US Bank’s VISA credit card or the University of Washington’s JP Morgan VISA credit card

OMWBE/Small/Veteran

participation:

Although unknown at this time (please see attached contractor profiles for minority/woman/small/veteran owned business status) estimated at:

$50,000.00 MBE (3.3%) $50,000.00 WBE (3.3%) $0 SMALL $50,000 VETERAN (3.3%) $1,350,00.00 Other (90%)



recovered material:

Not applicable





DES Procurement Coordinator:

Connie Stacy



Email:

Connie.stacy@des.wa.gov

Alternate Contact:

Jessica Smith

Phone/email:

(360) 407-8408

Jessica.smith@des.wa.gov

Fax Number:

(360) 586-2426



Special Notes:


  1. State of Washington agencies are required to utilize a contracted travel service provider if and when travel services are necessary. They may also book services direct with the contract providers, such as Alaska Airlines via their online booking tool, EasyBiz and Southwest Airlines via their online booking entitled SwaBiz (please reference Contract #02013).

  2. Travel by all state agencies is subject to the rules and regulations published by the Office of Financial Management (OFM) in the State Administrative and Accounting Manual (SAAM), Chapter Ten, Travel, which is available at website http://www.ofm.wa.gov/policy/default.asp

  3. Minimum service level requirements by the contractors are outlined in Attachment A.

  4. In addition to the contractor profiles provided in Attachment B, an Excel spreadsheet is attached which provides a variety of sort options that allows you to search the list depending upon your preference. This has also been available on DES’s website at https://fortress.wa.gov/ga/apps/ContractSearch/ContractSearch.aspx




WSDOT Region Map

Travel Services
17


1


3


6


1


1


8 out of WA State



The red numbers are how many travel agencies there are within the WSDOT District map.

ATTACHMENT A



Minimum Service Requirements


  1. Contractor shall accept the State’s approved Visa® charge card system (or other agency charge card program authorized by statute) for booking of travel reservations.

  1. Contractor shall be prepared for full contract implementation to begin October 1, 2013.

  1. Contractor shall receive and fulfill requests for services submitted directly from an authorized purchaser. Under no circumstances shall an individual not employed by the authorized purchaser, or authorized by the authorized purchaser, make service requests.

  1. Contractor shall schedule, book and ticket air, rail and ground transportation for both domestic and international travel. On air travel service requests for a state agency (or other authorized purchaser) contractor shall quote both the state contracted city pair airfares and any other lower published fare(s) available meeting the traveler’s needs. Contractor shall provide all information concerning restricted fares to include the penalties and/or restrictions. Contractor shall use automated methods to seek out lowest fares.

  1. Contractor shall implement a procedure to record and accommodate authorized purchasers’ and travelers’ preferences when making travel arrangements in the form of traveler profiles. The profiles shall include travel policies set forth by the authorized purchaser. The profiles may also contain payment information.

  1. When making bookings, Contractor shall assist authorized purchasers and travelers to arrange seating assignments, when that option is available from the airline. Contractor will not be held responsible for changes made by airlines or other carriers that are out of contractor’s control.

  1. Contractor shall schedule and arrange lodging accommodations as required to meet the needs of the authorized purchaser and traveler at the most economical cost.

  1. Contractor shall make vehicle rental reservations as required using contracted rates, when available. If no contracted rate is available, contractor shall use automated methods to seek out lowest rates.

  1. Contractor shall arrange group travel services as required for any size authorized purchaser group at the most economical cost.

  1. Contractor shall issue electronic tickets for domestic air travel unless the Authorized Purchaser specifically requests Paper Tickets. Contractor shall issue electronic tickets for International travel unless Paper Tickets are required for travel by the destination country or airport, or unless the Authorized Purchaser specifically requests Paper Tickets.

  1. When Paper Tickets are required, Contractor shall deliver tickets to designated Authorized Purchaser or traveler by messenger or mail service as early as possible. The direct cost of “rush” deliveries, requested by the Authorized Purchaser, requiring overnight/express delivery service or other means than the regular delivery service shall be charged to the requesting Authorized Purchaser. Contractor shall disclose any rush delivery charges to requesting Authorized Purchaser at the time of rush request.

  1. Contractor shall provide via fax or email (authorized purchaser’s choice) the confirmation number, itinerary and any other pertinent information to designated Authorized Purchaser or traveler. Itineraries shall include telephone numbers that travelers may utilize for assistance before, during and after travel.

  1. Contractor’s telephone system must allow for the caller to leave a message. All requests for services by authorized purchasers shall be responded to within a maximum of 48 hours.



Additional Minimum Service Requirements for Internet Booking Services


  1. The internet based system shall be easy to use. Contractor shall provide training upon request, and at locations and on dates mutually agreed upon. An online training video is also recommended.

  2. The system shall have the ability to book with the state’s contracted air carriers, search the web for YCAWA fares, and provide a warning if a fare is not an YCAWA (refundable) fare before allowing traveler to book. It shall prompt the traveler to pay using only the state’s authorized mode of payment.

  3. The system shall have the ability to allow travelers to book with the state’s contracted vehicle rental provider, and provide a warning if not a state contracted provider before allowing traveler to book.

  4. The system shall have the ability to allow travelers to book with WSCA-NASPO qualified lodging facilities, and WSCA-NASPO Discount Airfare providers, and provide a warning if hotel or airline is not a qualified provider before allowing traveler to book.

  5. The system shall be able to warn, notify, and document.

  6. The system shall allow an authorized traveler to change their own itinerary and show the fees associated with the changes. It shall also allow the printing of itineraries, as well the set-up of designated email addresses to send them electronically.

  7. The system shall permit users to download a variety of usage reports.


Contractor Information



PRICE SHEETS FOR TRAVEL AGENCIES



Vendor Number:

W6290

Small, Minority, Women or Veteran Owned Business: Yes,SMWBE (Self Certified)

Travel Agency Name:

Advance Travel, Inc.

ARC #50905610

Address:

10314 12th Avenue NE

Seattle, WA 98125



TIN #911378357

Contact #1:

May Leung

UBI #601021670

Phone:

(206) 467-6742




Hours Of Operation:

9:00am to 5:00pm Monday through Friday




E-mail:

advancetravel@ix.netcom.com




WSDOT Region:

Northern




Contract Value:





Advance Travel, Inc. Pricing

Agent Assisted Travel Services


Item

No.

Fee Schedule

Each

Price

Comment

1

Pricing: E-Ticket Booking Fee (Domestic)

$40.00




2

Pricing: E-Ticket Booking Fee (International)

$40.00



$40.00 or up to 5% of ticket cost due to complexity and research involved in itinerary

3

Group Rate Booking Fee

$25.00

Per Traveler. Group must be booked as 10 or more travelers under a group contract with the carrier.

4

Rental Car Only Booking Fee

$0.00




5

Lodging Only Booking Fee

$25.00

For non-commissionable booking

6

Rail/Train Booking Fee

$40.00




7

Telephone Consultation Fee

$0.00




8

Refund Fee

$50.00

For refundable ticket only

9

Request for Quote Fee

$0.00




10

Void Fee

$0.00

Ticket and booking fee is non-refundable

11

Exchange Fee

$40.00

Reissue per ticket fee

12

Paper Ticket Fee

$50.00

Plus airline paper ticket fee

13

Visa/Passport Fee

$75.00

Plus Consulate fee




Promotional Opportunity:

Advance Travel, Inc. is a small, minority, women-owned and operated travel agency and has been in business for 26 years. Our goal is to assist, help and offer the best air cost and services to all travelers/state customers.

Our role is to make the process of designing a trip as stress-free as possible. We offer clients professional, personalized service and expertise to fulfill their travel requests.

We use SABRE as our GDS (Global Distribution System) online program. We offer the lowest air cost along with seat assignment selection when available for the travelers. We have the capability to check for and offer the last seat availabilities.

Our agency has Alaska Airlines online program - EASYBIZ. This allows Advance Travel to extend the lowest online and government contract fare to state travelers.

In 2012, CHECKBOOK magazine rated Advance Travel as one of the five standout agencies that offer good customer service. This survey was also mentioned by KOMO TV in Seattle.

We keep up to date on the current contract information. We work with all the contracted air carriers. Each time a state traveler calls for travel services, we check the city pair pricing as well as the lowest fares available.





Vendor Number:

W4991

Small, Minority, Women or Veteran Owned Business: Yes, #W2F0100566

Travel Agency Name:

All Ways Travel Service, Inc.

ARC #50523491

Address:

208 N Division St

Olympia WA 98502



TIN #91-0856176

Contact #1:

Sheri Mackenzie

UBI #600018446

Contact #2:

none




Hours Of Operation:

8:00am to 4:00pm Monday through Friday




E-mail:

sheri@allwaystrvl.com




Website:

www.allwaystraveloly.com




WSDOT Region:

Olympic




Contract Value:





All Ways Travel Service, Inc.

Agent Assisted Travel Services


Item

No.

Fee Schedule

Each

Price

Comment

1

Pricing: E-Ticket Booking Fee (Domestic)

$33.00




2

Pricing: E-Ticket Booking Fee (International)

$50.00




3

Group Rate Booking Fee

$0.00




4

Rental Car Only Booking Fee

$0.00




5

Lodging Only Booking Fee

$0.00




6

Rail/Train Booking Fee

$23.00




7

Telephone Consultation Fee

$0.00




8

Refund Fee

$0.00




9

Request for Quote Fee

$0.00




10

Void Fee

$0.00




11

Exchange Fee

$33.00

If requires new ticket issue

12

Paper Ticket Fee

$33.00




13

Visa/Passport Fee

$0.00







Promotional Opportunity:

All Ways Travel is a woman-owned, family run business that has served local and statewide clients with their travel needs for more than 40 years. We have decades of experience working with both the public and private sector.

Our business success is built upon taking the time to get to know our clients' individual needs. We understand government travel policies and the need for confidentiality, accountability and flexibility. We use a secure data system to store confidential agency and client profile information. Our modern accounting system allows us to retrieve travel records quickly and efficiently to meet agency vendor payment needs.





Vendor Name:

W284

Small, Minority, Women or Veteran Owned Business: Yes, #W2F0802364

Travel Agency Name

Artistic Travel, Inc.

ARC #50631954

Address

EWU Room 221 PUB

Cheney WA 99004



FID #20-2743931

Contact #1:

Gabriele McIntire

UBI #602-497-396

Contact #2

Stephanie Hobbs




Phone:

(509) 235-5760




Hours Of Operation:

8:00am to 5:00pm Monday through Friday




E-mail:

artistictravel@centurytel.net




WSDOT Region:

Northern Central




Contract Value:





Artistic Travel, Inc.

Agent Assisted Travel Services


Item

No.

Fee Schedule

Each

Price

Comment

1

Pricing: E-Ticket Booking Fee (Domestic)

$21.00




2

Pricing: E-Ticket Booking Fee (International)

5% of fare max $100.00




3

Group Rate Booking Fee

$ 18.00

Group of 10 or more passengers

4

Rental Car Only Booking Fee

$5.00

w/o air reservation

5

Lodging Only Booking Fee

$5.00

w/o air reservation

6

Rail/Train Booking Fee

$21.00




7

Telephone Consultation Fee

$0




8

Refund Fee

$0




9

Request for Quote Fee

$0




10

Void Fee

$0




11

Exchange Fee

$0




12

Paper Ticket Fee

$0




13

Visa/Passport Fee

$0







Promotional Opportunity:

Artistic Travel is a small agency that is available to provide personal, professional and experienced travel assistance.



Vendor Number:

W1827

Small, Minority, Women or Veteran Owned Business: Yes, SMVBE (Self Certified)

Travel Agency Name:

Azumano Travel Services, Inc.

ARC #50515706 (Vancouver) 38551623 (Portland)

Address:

320 SW Stark Street, Suite 600 Portland, OR 97204

TIN #93-1084824

Contact #1:

Steffen Matusik, Account Manager

UBI #602-344-869

Phone:

1-800-777-2018 or (503) 221-6151




Hours

07:30 am to 05:30 pm Monday through Friday




E-mail:

smatusik@azumano.com




Web Page:

www.azumano.com/watravelonline




Service Locations:

320 SW Stark Street, Suite 600, Portland OR

WSDOT Region:

Out of WA State

Contract Value:





Azumano Travel Services, Inc.

Agent Assisted Travel Services


Item

No.

Fee Schedule

Each

Price

Comment

1

Pricing: E-Ticket Booking Fee (Domestic)

$25.00




2

Pricing: E-Ticket Booking Fee (International)

$25.00




3

Group Rate Booking Fee

$25.00




4

Rental Car Only Booking Fee

$5.00




5

Lodging Only Booking Fee

$5.00




6

Vehicle & Lodging Only Booking Fee

$10.00




7

Rail/Train Booking Fee

$25.00




8

Telephone Consultation Fee

$0.00




9

Refund Fee

$12.00




10

Request for Quote Fee

$0.00




11

Void Fee

$12.00




12

Exchange Fee

$25.00




13

Paper Ticket Fee

$25.00

Azumano fee

14

Visa/Passport Fee

$10.00

Azumano fee

15

Afterhours Fee

$20.00

Per call

16

Split ticketing Fee

$25.00







Promotional Opportunity:

Headquartered in Portland, Oregon, Azumano Travel was established in 1949 by the son of Japanese immigrants, is a Minority Business Enterprise certified by the Northwest Minority Supplier Development Council and is a veteran-owned company. Azumano Travel has a unique culture of accountability, performance recognition and ownership. Our dedicated teams are comprised of results-driven, problem solving professionals who are always accessible to you. Providing outcomes that exceed expectations is our priority. Azumano Travel is a Pacific Northwest based travel and expense management consultancy blending flexible and personal services which uniquely position it to provide the State of Washington’s departments, agencies and entities with unparalleled industry experience, knowledge and service.


Azumano Travel Services, Inc.

Internet Based Travel Services


Item

No.

Fee Schedule

Each

Price

Comment

1

Booking Fee – Air, Domestic or International

$ 7.00




2

Booking fee – Vehicle only

$ 5.00




3

Booking fee – Hotel only

$ 5.00




4

Booking fee – Vehicle & Hotel only

$ 7.00




5

Agent assisted internet Air, Domestic or International

$ 25.00




6

Agent assisted internet Vehicle & Hotel only

$ 10.00




7

Agent assisted internet Vehicle only or Hotel only

$ 5.00







Promotional Opportunity:

Pleased to offer two online booking solutions for the State of Washington’s departments, agencies and entities, Azumano Travel is able to configure either nuTravel (formerly ReseX) or Concur Travel to support all state air (including Alaska Airlines and WSCA Southwest), car and hotel contracts in addition to customized policy and compliance mandates. Our pledge is to provide the training and support necessary to fully utilize the potential of a robust and cost effective online booking source; the technology necessary to improve any current process. Supported locally, Azumano Travel professionals are available to assist with any online reservation - before and after travel commences. With a single fee structure, Azumano Travel is offering the best value for online, internet based, travel services.



Vendor Number:

W355

Small, Minority, Women or Veteran Owned Business: No

Travel Agency Name:

Bellingham Travel Service, Inc.

DBA Bellingham Travel & Cruise

ARC #50559235

Address:

200 W Chestnut St

Bellingham, WA 98225



TIN #91-0668951

Contact #1:

Frank Zurline

UBI #371008849000

Contact #2:

Robert Holbert




Phone:

(360) 733-1270




Hours of Operation:

8:30 am to 5:00 pm Monday through Friday




E-mail:

frankz@bellinghamtravel.com




Web Page:

www.bellinghamtravel.com




WSDOT Region:

Northern




Contract Value:





Bellingham Travel & Cruise

Agent Assisted Travel Services


Item

No.

Fee Schedule

Each

Price

Comment

1

Pricing: E-Ticket Booking Fee (Domestic)

$40.00




2

Pricing: E-Ticket Booking Fee (International)

$50.00




3

Group Rate Booking Fee

$20.0-$25.00

$20 for Athletic Teams of 10 or more passengers. $25 for less than 10 passengers

4

Rental Car Only Booking Fee

$ 0.00




5

Lodging Only Booking Fee

$ 0.00




6

Rail/Train Booking Fee

$ 40.00




7

Telephone Consultation Fee

$ 0.00




8

Refund Fee

$35.00




9

Request for Quote Fee

$ 0.00




10

Void Fee

$40.00-$50.00

Initial booking fee will be retained

11

Exchange Fee

$35.00




12

Paper Ticket Fee

$0.00




13

Visa/Passport Fee

$0.00







Promotional Opportunity:






Vendor Number:

W12229

Small, Minority, Women or Veteran Owned Business: Yes, SVBE (Self Certified)

Travel Agency Name:

Arcade Travel, Inc. DBA: Boersma Travel Services


ARC #23-629642

Address:

7879 Jackson Road, Suite A

Ann Arbor, MI 48103



TIN #38-3326020

Contact #1:

Gerri Kitts (734) 424-3989 gkitts@boersmatravel.com

UBI #603320364

Contact #2:

James E Kimble (734) 424-3996




Hours of Operation:

8:30 am to 5:00 pm Monday through Friday




E-mail:

balderink@boersmatravel.com




Web Page:

www.BoersmaTravel.com




WSDOT Region:

Out of WA State




Contract Value:





Boersma Travel

Agent Assisted Travel Services


Item

No.

Fee Schedule

Each

Price

Comment

1

Pricing: E-Ticket Booking Fee (Domestic)

$25.50




2

Pricing: E-Ticket Booking Fee (International)

$36.50




3

Group Rate Booking Fee

$5.50

Groups are 10 plus travelers departing from and going to same location. The rate is per person.

4

Rental Car Only Booking Fee

$8.50




5

Lodging Only Booking Fee

$8.50




6

Rail/Train Booking Fee

$25.50




7

Telephone Consultation Fee

$0.00




8

Refund Fee

$0.00




9

Request for Quote Fee

$0.00




10

Void Fee

$0.00




11

Exchange Fee

$25.50




12

Paper Ticket Fee

$15.00




13

Visa/Passport Fee

$70.00




14

Credit Card Reconciliation

$75.00

Monthly charge per credit card




Meeting Services







15

Venue Sourcing

$350.00

Multiple cities

16

Contract Negotiations

$550.00

Hotels, food services and ground transportation per event

17

Web Registration Services

$300.00

Per meeting

18

Registration & Attendee Mgmt.

$65.00

Per person




Promotional Opportunity:

Why Choose Boersma Travel?

Boersma Travel Services has never lost sight of the fact that travel is a people-oriented industry and technology only serves to support excellent customer service. We provide our clients with a unique and personalized customer service platform. We handle not only the ordinary travel requirements we are excellent in handling the extra ordinary. This is our hallmark.

Boersma Travel Services is a Service Disabled Veteran Owned Small Business has over 65 years of experience handling our customers most important travel arrangements.

•In-House Online booking Help Desk

•Domestic & International Tickets

•Cost Saving Programs: (E-Ticket Tracking, Advanced Ticket Purchase & Per Diem Hotel Program)

•Foreign currency exchange

•Visa/Passports

•Eurail & Amtrak

•Credit Card Reconciliation

•Standard and customized reports

•Fly America Act

If you’re looking for a reliable travel management company that has knowledge and expertise you can trust Boersma Travel Services.



Boersma Travel

Internet Based Travel Services


Item

No.

Fee Schedule

Each

Price

Comment

1

Booking Fee – Air, Domestic or International

$8.50




2

Booking fee – Vehicle only

$7.50




3

Booking fee – Hotel only

$7.50




4

Booking fee – Vehicle & Hotel only

$7.50







Promotional Opportunity:

Why Choose Boersma Travel?

Boersma Travel Services has never lost sight of the fact that travel is a people-oriented industry and technology only serves to support excellent customer service. We provide our clients with a unique and personalized customer service platform. We handle not only the ordinary travel requirements we are excellent in handling the extra ordinary. This is our hallmark.

Boersma Travel Services is a Service Disabled Veteran Owned Small Business has over 65 years of experience handling our customers most important travel arrangements.

•In-House Online booking Help Desk

•Domestic & International Tickets

•Cost Saving Programs: (E-Ticket Tracking, Advanced Ticket Purchase & Per Diem Hotel Program)

•Foreign currency exchange

•Visa/Passports

•Eurail & Amtrak

•Credit Card Reconciliation

•Standard and customized reports

•Fly America Act





Vendor Number:

W2060

Small, Minority, Women or Veteran Owned Business: No

Travel Agency Name:

Carlson Wagonlit Travel, Inc.

ARC #50-834000

Address:

701 Carlson Parkway, Mailstop 8206

Minnetonka, MN 55305



TIN #41-1880007

UBI #601-819-243

Account Management:

Cindy Davisson




Email:

cdavisson@carlsonwagonlit.com




Phone:

206-356-7657




Hours of Operation:

8 am to 5:30 pm (pacific) Monday through Friday




Email your travel request:

nwteam3.us@contactcwt.com

800-640-7341






Web Page:

http://www.carlsonwagonlit.com/en/countries/us/for-business-travelers/

WSDOT Region:

Northern

Contract Value:





Carlson Wagonlit Travel, Inc.

Agent Assisted Travel Services


Item

No.

Fee Schedule

Each

Price

Comment

1

Pricing: E-Ticket Booking Fee (Domestic)

$31.50

Includes air, car and hotel confirmed in the same reservation, booked at the same time. Fee is per transaction/ticket issued.

2

Pricing: E-Ticket Booking Fee (International)

$36.75


Includes air, car and hotel confirmed in the same reservation, booked at the same time. Fee is per transaction/ticket issued.

3

Group Rate Booking Fee

based on scope

Based on the scope of work, we can provide CWT Meetings & Events pricing and planning fees upon request.

4

Rental Car Only Booking Fee

$15.75

Rental car only reserved, without an airline ticket

5

Lodging Only Booking Fee

$15.75

Hotel only reserved, without an airline ticket

6

Rail/Train Booking Fee

$31.50 domestic and $36.75 international

All rail bookings have the same fee as airline tickets.

7

Telephone Consultation Fee

$0

No charge for our consultation

8

Refund Fee

$21.00

To process the refund

9

Request for Quote Fee

$0

No charge for a quote

10

Void Fee

$0

No charge for voiding a ticket

11

Exchange Fee

$0

No exchange fee surcharge, but any booking fee for a new transaction whether domestic or international would apply

12

Paper Ticket Fee

$21.00

Optional, or when required by an airline.

13

Visa/Passport Fee

$0

CWT will refer you to a 3rd party for assistance




24/7 Emergency After Hours Services

$28.35

Only one call to our CWT’s afterhours 24/7 emergency center to assist with changing your trip. This fee is per contact/service. Our CWT after hours desk has complete access to your trip booked and can assist in your emergency request.




Promotional Opportunity:

As a way to effectively connect clients and travelers through their mobile devices, CWT has introduced CWT To Go—a Smartphone platform that provides a new suite of services and communications for travelers on the go. This free mobile app for BlackBerry, Android, and iPhone devices provides itinerary information, flight notifications, and much more—at no cost—to enhance traveler satisfaction, productivity and efficiency. Additionally, CWT offers a number of other products through this channel, enabling clients to control messaging to travelers through all communication media.

CWT To Go gives travelers access to:

- Integrated itineraries- Mobile check-in - Flight alerts & gate changes- Hotel search capabilities - Information on nearby restaurants- Maps & driving directions

CWT continues to enhance our mobile services by partnering with the top providers to offer clients best-in-class products. In 2012, CWT acquired WorldMate, a leader in mobile travel technology providing itinerary management systems and on-the-road services for travelers. WorldMate will work with CWT to enhance our existing tools, such as CWT To Go, as well as innovate new mobile solutions. This acquisition reflects CWT’s commitment to furthering our mobile offering and our goal of “delivering the perfect trip” to business travelers.

At CWT, we put our global buying power and strong supplier relationships to work for The State of Washington for you to have competitive and flexible discounts, amenities and perks. These discounts will always be accessed and compared during CWT’s point-of-sale low-fare/rate search along with your govt rates.

Air—CWT Fares are exclusive to CWT and are often negotiated to have fewer restrictions than the published equivalent. No time is wasted on special searches; CWT Fares display in the GDS for the agents to view. Some CWT Fares eliminate advance purchase, minimum or Saturday night stay requirements and blackout dates—and may be fully refundable. The counselors will search for this along with any govt/state fare that may exist.

Hotel—For the CWT Value Rates program, we focused on negotiating rates at hotels in business destinations. These rates are always cancellable and include free breakfast and free Wi-Fi. Additionally, Carlson Rezidor Hotel Group, in conjunction with CWT, offers The State of Washington a 5-15 percent discount on rates at their hotels worldwide.

Finally, CWT Extras offers a simple way for The State of Washington’s travelers to enjoy exclusive benefits from your relationship with CWT. Typical offers may be:

- Automatic loyalty program upgrades without a qualifying number of flights or room rights

- Complimentary seat or room upgrades

- Free amenities or in-flight services

One or two times per month, CWT business travelers will see these communications in their inboxes and be able to take advantage of the special offerings (e-mails are sent only to clients who wish to participate).





Vendor Number:

W297

Small, Minority, Women or Veteran Owned Business: Yes, SMWBE (Self Certified)

Travel Agency Name:

Century Travel Service, Inc.

DBA: Travel Leaders

ARC #50728296

Address:

27 E Augusta Ave

Spokane, WA 99207



TIN #91-1564321

Contact #1:

Dave Vahala

UBI #601400288

Phone:

(509) 327-9585




E-mail:

dvahala@travelleaders.com




Hours of Operation:

8am to 5pm Monday through Friday




Web Page:

www.travelleaders.com/spokanewa




WSDOT Region:

Eastern




Contract Value:





Century Travel Service, Inc.

Agent Assisted Travel Services


Item

No.

Fee Schedule


Each

Price

Comment

1

Pricing: E-Ticket Booking Fee (Domestic)

$29.00




2

Pricing: E-Ticket Booking Fee (International)

$48.00




3

Group Rate Booking Fee

$24.00 or $48.00

Domestic US / International. Group minimum is six passengers traveling together

4

Rental Car Only Booking Fee

$10.00




5

Lodging Only Booking Fee

$10.00




6

Rail/Train Booking Fee

$29.00




7

Telephone Consultation Fee

$0.00




8

Refund Fee

$10.00




9

Request for Quote Fee

$0.00




10

Void Fee

$0.00




11

Exchange Fee

$20.00




12

Paper Ticket Fee

$29.00




13

Visa/Passport Fee

$40.00

Plus all applicable expenses

14

After hours emergency reservations service

$35.00

After regular business hours emergency reservations service




Promotional Opportunity:

Century Travel Service, Inc dba Travel Leaders is holding its domestic U.S. and International E- Ticket booking fees/pricing to the same levels as 2009-2013.
With over 20+ years of experience working with State of Washington agencies, our travel consultants understand the unique needs of the state traveler and have become very efficient at booking state contracted airfares, hotel and car rental rates offered by state travel vendors.
Travel Leaders’ booking fees include travel consultants dedicated to each state agency providing personalized service, unlimited account management consulting, expense analyses, travel reporting and unlimited trip planning assistance. Our services are accessible via tool-free and direct dial phone and email; our toll-free & main phone numbers are answered by a member of our staff – no phone trees or recorders.



Vendor Number:

W38200


Small, Minority, Women or Veteran Owned Business: Yes, MWBE (Self Certified)

Travel Agency Name:

CB Travel Corp DBA Christopherson Business Travel

ARC #46-595150

Address:

5588 South Green Street

Salt Lake City, Utah 84123



TIN #

Contact #1:

Rose Pylidis

UBI #87-0474355

Phone:

801-327-7618




E-mail:

rose.pylidis@cbtravel.com




Hours of Operation:

6am to 5pm (PST) Monday through Friday




Contact #2:

Michele Tangaro




Phone:

801-327-7747




E-mail:

michelle.tangaro@cbtravel.com




Web Page:

www.cbtravel.com




WSDOT Region:

Out of WA State




Contract Value:





Christopherson Business Travel

Agent Assisted Travel Services


Item

No.

Fee Schedule


Each

Price

Comment

1

Pricing: E-Ticket Booking Fee (Domestic)

$28.00




2

Pricing: E-Ticket Booking Fee (International)

$33.00




3

Group Rate Booking Fee

$25.00

Groups of 10 or more travelers on the same itinerary (includes air, car and hotel).

4

Rental Car Only Booking Fee

$9.00




5

Lodging Only Booking Fee

$9.00





6

Rail/Train Booking Fee

$28.00




7

Telephone Consultation Fee

$0.00




8

Refund Fee

$0.00




9

Request for Quote Fee

$0.00




10

Void Fee

$0.00




11

Exchange Fee

$28/33




12

Paper Ticket Fee

$25.00




13

Visa/Passport Fee

$0.00

CBT will refer travelers to preferred vendor for this service.




Promotional Opportunity:

Christopherson Business Travel is honored to be a travel fulfillment partner for the State of Washington. We are the exclusive travel provider for the State of Utah, as well as the University of Colorado and University of Utah. We are the 11th largest Travel Management Company in the United States with more than 950 clients. We offer proprietary business travel technology, including tools to manage the reuse of unused airline tickets and maintain your duty of care responsibilities, as well as the ability to access past, present, and future itineraries. There is no additional charge for the use of these tools, which are accessible via desktop computer or smart phone. Christopherson also provides 24-hour, toll free after hours and emergency service at no additional charge to all State of Washington travelers. All state rates and contract rates will be offered at the time of booking.


Christopherson Business Travel

Internet Based Travel Service


Item

No.

Fee Schedule

Each

Price

Comment

1

Booking Fee – Air, Domestic or International

$9.00

Assumes that State of WA does not have their own direct contract with Concur or NuTravel (ResX).

2

Booking fee – Vehicle only

$5.00




3

Booking fee – Hotel only

$5.00




4

Booking fee – Vehicle & Hotel only

$5.00




5

Agent assisted internet Air, Domestic or International

$19.00

Agent assistance with an on-line reservation




Promotional Opportunity:

The State of Washington’s online booking tool, available through Christopherson Business Travel, offers 24/7 access, an easy-to-use interface, many travel choices, and preference control. Not only do our tools lock in the lowest fares and manage unused tickets, they also monitor your employees’ travel around the clock, incorporate your policies and preferences, and provide detailed, customized reporting. Online booking integrates completely with our reservation center. We also provide a 24-hour, toll free after hours and emergency service at no additional charge to all State of Washington travelers. All state rates and contract rates will be offered at the time of booking.



Vendor Number:

W3848

Small, Minority, Women or Veteran Owned Business: Yes, WBE (Self Certified)

Travel Agency Name:

Classic Travel, Inc.

ARC #50742333

Address:

101 N Capitol Way

Suite M-102



Olympia WA 98501

TIN #71-0907422

Contact #1:

Jane Skinner

UBI #602238528

Contact #2:

Teri Truax




Phone:

(360) 754-6066




Cell:

(360) 791-7600




E-mail:

janeskinner@qwestoffice.net




Hours of Operation:

10am-4pm Monday through Friday




Web Page:

www.classictravelinc.net




WSDOT Region:

Olympic




Contract Value:





Classic Travel, Inc.

Agent Assisted Travel Services


Item

No.

Fee Schedule

Each

Price

Comment

1

Pricing: E-Ticket Booking Fee (Domestic)

$35.00




2

Pricing: E-Ticket Booking Fee (International)

$85.00




3

Group Rate Booking Fee

$25.00

Group of 15 or more

4

Rental Car Only Booking Fee

$5.00




5

Lodging Only Booking Fee

$0.00




6

Rail/Train Booking Fee

$0.00




7

Telephone Consultation Fee

$0.00




8

Refund Fee

$0.00




9

Request for Quote Fee

$0.00




10

Void Fee

$0.00




11

Exchange Fee

$50.00




12

Paper Ticket Fee

$0.00




13

Visa/Passport Fee

$25.00







Promotional Opportunity:

Classic Travel has been contracted with the State of Washington since its opening in 1986. We are proud of the associations we have made and maintained over the years with state agencies.



Vendor Number:

W126

Small, Minority, Women or Veteran Owned Business: Yes, W2F9820918

Travel Agency Name:

Columbia Basin Travel, Inc.

DBA: Travel Leaders

ARC #50690931

Address:

612 The Parkway

Richland, WA 99352



TIN #91-1211286

Contact #1:

Julie Harrington

UBI #600491144

Contact #2:

Teresa Arendt




Phone:

(509) 943-4686




Hours of Operation:

8am-5pm Monday-Friday




E-mail:

julie@travelleaders247.com

teresa@travelleaders247.com




Web Page:

www.carlsontravel.com/247




WSDOT Region:

South Central




Contract Value:





Columbia Basin Travel, Inc.

Agent Assisted Travel Services


Item

No.

Fee Schedule

Each

Price

Comment

1

Pricing: E-Ticket Booking Fee (Domestic)

$35.00

A $35.00 e-ticket booking fee will be charged for each domestic e-ticket, regardless of number of segments.

2

Pricing: E-Ticket Booking Fee (International)

$45.00

A $45.00 e-ticket booking fee will be charged for each international e-ticket, regardless of number of segments.

3

Group Rate Booking Fee

$30.00

A group rate will be considered if there are 10 or more travelers on the same itinerary. For group bookings, we will discount our e-ticket fee to $30 per ticket.

4

Rental Car Only Booking Fee

$ 15.00




5

Lodging Only Booking Fee

$ 15.00




6

Rail/Train Booking Fee

$ 35.00




7

Telephone Consultation Fee

$ 0.00




8

Refund Fee

$ 35.00




9

Request for Quote Fee

$ 0.00




10

Void Fee

$ 0.00




11

Exchange Fee

$35.00




12

Paper Ticket Fee

$25.00

This fee will be in addition to any applicable airline paper ticket fees.

13

Visa/Passport Fee

$50.00

This is a service we can certainly assist you with.




Promotional Opportunity:

Travel Leaders I Columbia Basin Travel is the largest provider of travel services in eastern Washington, with offices in Richland, Kennewick, Yakima, and Walla Walla. Our dedicated, experienced agents have been working with the State of Washington for over 30 years. We are your trusted travel advocate; available for all your travel needs 24/7. Our full-service agency can assist with airline tickets all over the globe, complicated itineraries, train tickets, car rentals, hotel accommodations, emergency traveler notification, passport and visa services, and more.

We value our customers and appreciate their business. We pride ourselves on the level of service we provide, the expertise of our staff, and our ability to stay current in technology. Our account management team can assist your business with travel policy compliance, rewards programs, and negotiated rates- beyond what is currently available to the state.

Our experience speaks for itself. Travel Leaders' local agents have ten times the business travel tenure of any online agency. From finding the lowest airfare to report reconciliation, we are a comprehensive travel agency that adheres to a strict service model.

You, our valued customer, are our priority. It is our job to save you time and money.




Columbia Basin Travel, Inc.

Internet Based Travel Service


Item

No.

Fee Schedule

Each

Price

Comment

1

Booking Fee – Air, Domestic or International

$15.00

Online, no agent-assistance

2

Booking fee – Vehicle only

$5.00

Online, no agent-assistance

3

Booking fee – Hotel only

$5.00

Online, no agent-assistance

4

Booking fee – Vehicle & Hotel only

$5.00

Online, no agent-assistance

5

Agent assisted internet Air, Domestic or International

$35.00

Agent intervention on domestic tickets

6

Agent assisted internet Vehicle & Hotel only

$45.00

Agent intervention on international tickets




Promotional Opportunity:

Travel Leaders I Columbia Basin Travel is the largest provider of travel services in eastern Washington, with offices in Richland, Kennewick, Yakima, and Walla Walla

We are a full-service, local agency with a global reach through our affiliation with Travel Leaders. We not only offer full-service agent-assisted reservations, we also have an online booking site where travelers may make their own reservations.

We believe that in today's environment a travel agency must provide options to travelers. While the majority of today's business travelers prefer to have the reassurance of an agent handling their reservations, we understand some prefer to book online.

Therefore, in addition to the full menu of services we offer, we also have the capability for our travelers to make their own reservations through our online booking engine.





Vendor Number:

W6365

Small, Minority, Women or Veteran Owned Business: No

Travel Agency Name:

Colville Travel, Inc.

ARC #50604794

Address:

309 S. Main

Colville, WA 99114



TIN #91-1277914

Contact #1:

Kay Martens

UBI #600567728

Phone:

(509) 684-3719




Hours of Operation:

8:30 am to 5:00 pm Monday through Friday




E-mail:

kay@colvilletravel.com




Web Page:

www.colvilletravel.com




WSDOT Region:

Eastern




Contract Value:





Colville Travel, Inc.

Agent Assisted Travel Services


Item

No.

Fee Schedule

Each

Price

Comment

1

Pricing: E-Ticket Booking Fee (Domestic)

$21




2

Pricing: E-Ticket Booking Fee (International)

$35




3

Group Rate Booking Fee

$21

Per person


4

Rental Car Only Booking Fee

$15

For all car rentals

5

Lodging Only Booking Fee

$15

For all lodging rentals

6

Rail/Train Booking Fee

$30




7

Telephone Consultation Fee

$0




8

Refund Fee

$21




9

Request for Quote Fee

$0




10

Void Fee

$0




11

Exchange Fee

$30




12

Paper Ticket Fee

$30




13

Visa/Passport Fee

$30







Promotional Opportunity:

Colville Travel has been doing State travel for over 25 years. We are quick and efficient. To contact us please call toll free at 800-669-3144 or go to our website colvilletravel.com.



Vendor Number:

W4949

Small, Minority, Women or Veteran Owned Business: Yes, (Self Certified)

Travel Agency Name:

Elizabeth Holmes Travel, Inc.

ARC #50508721

Address:

619 N. 35th St #330M

Seattle, WA 98103



TIN #91-1824940

Contact #1:

Yumiko Sato

UBI #601796165










Phone:

(206) 547-8361




Hours of Operation:

8:30 am-5pm Monday through Friday




E-mail:

yumiko@elizabethholmes.com




Web Page

www.elizabethholmes.com




WSDOT Region:

Northern




Contract Value:





Elizabeth Holmes Travel, Inc.

Agent Assisted Travel Services


Item

No.

Fee Schedule

Each Price




1

Pricing: E-Ticket Booking Fee (Domestic)

$45.00




2

Pricing: E-Ticket Booking Fee (International)

$100.00




3

Group Rate Booking Fee

$Variable

Maximum of $45 per person for Domestic group, or maximum of $100 per person for International travel group

4

Rental Car Only Booking Fee

$20.00




5

Lodging Only Booking Fee

$35.00




6

Rail/Train Booking Fee

$35.00

Europe only

7

Telephone Consultation Fee

$50.00

For extended consultation over 1 hr

8

Refund Fee

$0.00




9

Request for Quote Fee

$0.00




10

Void Fee

$0.00




11

Exchange Fee

$45.00




12

Paper Ticket Fee

$Variable

Depends on airline




Promotional Opportunity:

For over 20 years, Elizabeth Holmes Travel Inc. has been providing State Agency employees with high quality professional travel services. In that time we have become intimately familiar with the goals and intent of the subject policy.

Elizabeth Holmes Travel Inc. understands the intent and cost saving management of this contract. Our clients depend on our knowledge of these documents for airfare, car and hotel savings. Elizabeth Holmes Travel has direct consolidator agreements with several airlines and when appropriate, we have offered fares and fees below the Washington State rate.



We understand the State commitment to maximizing value for the travel budget and we are committed to supporting this intent.




Vendor Number:

W17321

Small, Minority, Women or Veteran Owned Business: No

Travel Agency Name:

Flight Centre USA DBA Corporate Traveler

ARC #50-58974-4

Address

500 Union Street #435 Seattle, WA 98101

TIN #13-2635933

Contact #1:

Kimberley Turnbull

UBI #603034074

Contact #2

Grant Daniels




Phone:

206-467-4081 or 206-399-1323




Hours of Operation

9 am to 5:30pm Monday through Friday




E-mail:

Grant.daniels@corporatetraveler.us




Web Page:

www.corporatetraveler.us




WSDOT Region:

Northern




Contract Value:





Flight Centre USA

Agent Assisted Travel Services


Item

No.

Fee Schedule

Each

Price

Comment

1

Pricing: E-Ticket Booking Fee (Domestic)

$25.00




2

Pricing: E-Ticket Booking Fee (International)

$35.00




3

Group Rate Booking Fee

$20.00

A group is defined as 12 or more travelers

4

Rental Car Only Booking Fee

$10.00




5

Lodging Only Booking Fee

$10.00




6

Rail/Train Booking Fee

$10.00




7

Telephone Consultation Fee

$0.00




8

Refund Fee

$0.00




9

Request for Quote Fee

$0.00




10

Void Fee

$0.00




11

Exchange Fee

$0.00




12

Paper Ticket Fee

$0.00




13

Visa/Passport Fee

$0.00

Corporate Traveler doesn't charge for Australian entry VISA, all other VISA passport service processed at 10% discount by partner company.




Promotional Opportunity:

Corporate Traveler specializes in International Travel including flights, hotel, and ground transportation.


Vendor Number:

W2692

Small, Minority, Women or Veteran Owned Business: No

Travel Agency Name:

Global Travel of Washington, Inc. DBA Global Travel

ARC #13-67021-5, 50-60340-5, 50-83894-4

Address:

900 West Jefferson Street

Boise, Idaho 83709



TIN #82-0299199

Contact #1:

Cynthia Michalski

UBI #601 067 671

Contact #2:

Michelle Morris




Phone:

208-387-1125 or 208-387-1143




Hours of Operation

7:30am to 6:00 pm Monday through Friday, 9:00am to 5:00pm Saturdays




E-mail:

cmichalski@globaltrav.com




Web Page:

www.myglobal.com




WSDOT Region:

Out of WA State




Contract Value:





Global Travel

Agent Assisted Travel Services


Item

No.

Fee Schedule

Each

Price

Comment

1

Pricing: E-Ticket Booking Fee (Domestic)

$30.00




2

Pricing: E-Ticket Booking Fee (International)

$40.00





3

Group Rate Booking Fee

$20.00

Groups constitute 10 or more people traveling to the same destination.

4

Rental Car Only Booking Fee

$6.00

N/C booked in conj. w/air

5

Lodging Only Booking Fee

$6.00

N/C booked in conj. w/air

6

Rail/Train Booking Fee

$25.00




7

Telephone Consultation Fee

$0




8

Refund Fee

$30.00




9

Request for Quote Fee

$ 0




10

Void Fee

$0




11

Exchange Fee

$40.00




12

Paper Ticket Fee

$30.00

Whatever airline charges

13

Visa/Passport Fee

$0

Whatever the Visa/Passport Company charges.

14

Other Fee

$20.00

Emergency after hours, per call, however, see extended hours listed below in promotional opportunity




Promotional Opportunity:

Global Travel, with offices in the State of Washington along with throughout the Pacific Northwest, has been in business over 60 years. Privately owned and operated, Global Travel is a longtime BCD Travel Affiliate, the third largest travel management company in the world offering significant hotel discounts and amenities. Having had the honor of handling many divisions of the State of Washington - including the university systems, and given our longevity in the marketplace, financial stability and industry recognition as a leader in the travel management company arena, we look forward to continuing to grow our company. With our familiarity of State of Washington contract airfares, and the most robust online management reporting tool to help with reconciliations, our commitment to serve State of Washington travelers is unwavering. A 24/7/365 operation, we offer assistance when you need it, from anywhere in the world.

Upon review of when the bulk of our business travelers call in, we have extended our office hours to 7:30am-6:00pm PST Monday through Friday and 9:00am-5:00pm on Saturdays, so we handle the largest amount of our incoming business calls. Our emergency after-hours partner can assist with travel needs after that time.

With our agents' vast background in both domestic and international travel, even the most complex, and with utilization of consolidator airfares where available when traveling internationally, we look forward to providing safe journeys to your individual and group travelers, and the best travel counseling available at the best prices.

Additionally, we are a full service travel agency offering vacation travel to points all over the world.

We look forward to earning your business. Respectfully,

The Global Travel Team




Global Travel

Internet Based Travel Services


Item

No.

Fee Schedule

Each

Price

Comment

1

Booking Fee – Air, Domestic or International

$9.00

Includes access to Select Access/ all fare basis such as Southwest as well as State of Washington contract rates

2

Booking fee – Vehicle only

$6.00

N/C when booked with air

3

Booking fee – Hotel only

$6.00

N/C when booked with air

4

Booking fee – Vehicle & Hotel only

$6.00

When booked together on the same record. N/C when booked with air.

5

Agent Assist on internet booking

$30.00

If traveler needs assistance on an internet booked reservation.




Promotional Opportunity:

Global Travel, with offices in the State of Washington along with throughout the Pacific Northwest has been in business over 60 years. A partner/reseller of the Concur Travel & Expense online booking tool, Global Travel has the ability to book all airfares on Southwest Airlines through the online booking tool - including “Wanna Get Away” fares, as well as has full content access to the State of Washington contract airfares. The travel policy for your respective division is “overlaid” into the portal, allowing for your travelers to stay “in policy” while still enjoying the feature of booking their own travel at a reduced transaction rate. Concur Travel is the most robust online booking tool available, having been awarded the complete travel management of the Federal Government within the last 12 months, an unprecedented award. Many of our clients have migrated over to the tool, while still enjoying the agent-assisted booking capability as needed and appropriate.

Additionally, Global Travel is a long time affiliate to BCD Travel, the third largest travel management company in the world. This allows us to pass on to our traveler’s significant hotel discounts and amenities.

We look forward to earning your business. Respectfully,

The Global Travel Team




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