Annotated master (“the works”) presentation/ Tom Peters’ Re-Imagine excellence!


“You can make more friends in two months by becoming interested in other people than you can in two years by trying to get other people interested in you.”—Dale Carnegie



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“You can make more friends in two months by becoming interested in other people than you can in two years by trying to get other people interested in you.”—Dale Carnegie

  • “When I left the dining room after sitting next to Gladstone, I thought he was the cleverest man in England. But when I sat next to Disraeli I left feeling I was the cleverest person.” —Jennie Jerome (WSCs American mother)
  • “When you are talking to [Bill Clinton],
  • you feel like he doesn’t care about anything or or anybody else around but you. He makes you feel like
  • the most important person in
  • the room.” —Mark Hughes, screenwriter, Forbes blogger
  • “Leadership is about how you make people feel—about you, about the project or work you’re doing together, and especially about themselves.” —Betsy Myers,
  • Take the Lead: Motivate, Inspire, and Bring Out
  • the Best in Yourself and Everyone Around You
  • I attended a memorial service for one of my great mentors, the generally acclaimed #1 leadership guru (and extraordinary humanist) Warren Bennis. About 15 of his friends and colleagues spoke—myself included. It was eerie: We each said the same thing, albeit in slightly different words. Warren made you feel clever—and at the center of his universe. This ability may be the effective leader’s most valuable attribute when it comes to engaging the mind and heart and soul and energy of others.
  • #1
  • Decades old.
  • Fresh as ever.
  • Good as it gets.
  • 1
  • “If there is any ONE ‘secret’ to effectiveness, it is concentration. Effective executives do first things first … and they do
  • ONE thing at a time.” —Peter Drucker
  • Just say “No” to “our five strategic priorities.”
  • One’ll do it.
  • Two’s a pipedream.
  • (Per Mr. Drucker—not a bad guide.)

You = Your calendar* *The calendar NEVER lies.

YOUR CALENDAR KNOWS PRECISELY WHAT YOU REALLY CARE ABOUT. DO YOU????

  • Your priorities are revealed in your allocation of time.
  • PERIOD.

“Dennis, you need a … ‘TO-DON’T’ List!”

A good friend-entrepreneur has an idea a minute—and damned if they’re not all good! But to move the next step in his enterprise, namely rolling his program out to a wide audience in dozens of locations, focus is required. His closest advisor, a former CEO of a big company, told my pal (I was there) that the key was … managing his “To-don’ts.” Amen! For my friend Dennis! For me! For you!

  • Meetings ROCK!
  • (Make that: SHOULD Rock)
  • Bitch all you want, but meetings
  • are what you (boss/leader) do!
  • Meetings are #1 thing bosses do. Therefore, 100% of those meetings: EXCELLENCE. ENTHUSIASM. ENGAGEMENT. LEARNING. TEMPO. WORK-OF-ART. DAMN IT.
  • Meetings are what bosses do.
  • GET OVER IT.
  • Hence it is the bosses job-opportunity to make these meetings no less than … paragons of excellence.
  • No kidding.
  • Think about it.
  • PLEASE.
  • Prepare for a meeting/every meeting as if your professional life and legacy depended on it.
  • It does.

#1 CEO Failing?

  • “If I had to
  • pick one failing of CEOs, it’s
  • that …
  • —Co-founder of one of the largest investment services firms in the USA/world
  • “If I had to pick one failing of CEOs, it’s that … they don’t read enough.”
  • Wow.
  • AND: Well worth considering.
  • (I.e., pause and reflect on this. PLEASE.)
  • (FYI: I agree.)
  • (The quote comes from someone who is a VERY Big Deal. Short of Warren Buffett, but barely. Speaker not ID’d because remark at a private social dinner.)
  • (Regardless of your job, in 2014 you are either a sterling student. Or … TOAST.)
  • “In my whole life, I have known no wise people (over a broad subject matter area) who didn’t read all the time — none. Zero. You’d be amazed at how much Warren [Buffett] reads — and how much I read.” —Charlie Munger (Berkshire Hathaway)

18

  • “The doctor
  • interrupts
  • after …*
  • *Source: Jerome Groopman, How Doctors Think

Harvard Med School doc Jerome Groopman tells us that the patient is the doctor’s best source of evidence about the patient’s problem. Period. Then, citing hard-nosed research, Groopman asks, “On average, how long does the patient speak before the doc interrupts …

  • 18 …
  • 18 … seconds!

My larger point: It ain’t only docs! It’s doubtless pretty much all “experts” and bosses!! That is … You. Me.

  • (An obsession with) Listening is ... the ultimate mark
  • of Respect.
  • Listening is ... the heart and soul of Engagement.
  • Listening is ... the heart and soul of Kindness.
  • Listening is ... the heart and soul of Thoughtfulness.
  • Listening is ... the basis for true Collaboration.
  • Listening is ... the basis for true Partnership.
  • Listening is ... a Team Sport.
  • Listening is ... a Developable Individual Skill.* (*Though women
  • are far better at it than men.)
  • Listening is ... the basis for Community.
  • Listening is ... the bedrock of Joint Ventures that work.
  • Listening is ... the bedrock of Joint Ventures that grow.
  • Listening is ... the core of effective Cross-functional
  • Communication* (*Which is in turn Attribute #1 of
  • organization effectiveness.)
  • (cont.)



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