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Welcome to The Power of Selling


You’re about to go on a journey that will take you to places you can’t even imagine. Think about being able to get what you want in life. While that may sound far-fetched, it’s not. You really can get what you want, if you learn to use the right skills. That’s what this book is about.

Selling is a skill that everyone uses every day, no matter what they do for a living. Want to be successful? Learn how to sell. “You can have everything in life you want, if you will just help enough other people get what they want,” according to famous sales expert, Zig Ziglar. That means listening and connecting with people, understanding their needs, what they want, what motivates them, and then capturing their imagination with a reason to buy…from you (Ziglar).

This book is different from other textbooks about selling. While it uses the traditional selling tenets as its foundation, it adapts the concepts to the rapidly changing world of business in today’s environment, including the use of Twitter, LinkedIn, Facebook, blogs, wikis, and other interactive ways of connecting with customers. In addition, this book is filled with many unique approaches to traditional topics. For example, Chapter 10 "The Presentation: The Power of Solving Problems" covers how to create an elevator pitch for your product as well as for your personal brand; Chapter 13 "Follow-Up: The Power of Providing Service That Sells" explains Net Promoter Score, a nontraditional method of measuring of customer satisfaction; and Chapter 15 "Entrepreneurial Selling: The Power of Running Your Own Business" addresses how selling can help you realize your dream of being an entrepreneur and starting your own company.

There are four special features that make this book interesting and interactive:



  1. Links to videos, Web sites, articles, and podcasts. The focus on real-world experience and sales professionals is carried throughout the book. Not only will you learn from real examples, but you’ll also learn from current events.

  2. Video ride-alongs. The best way to learn selling is to experience it. And just about every salesperson starts out in sales by going on ride-alongs with an experienced salesperson or manager to learn how selling is done firsthand. In order to provide the experience of a ride-along, each chapter starts with a short video featuring a sales professional who shares personal insights and practical tips about how he uses the key concepts that are covered in the chapter. These videos, which were made exclusively for The Power of Selling, highlight sales professionals who are personally interested in helping you learn and succeed. In fact, you can contact any of these selling professionals directly using the contact information at the end of this preface.

  3. The Power of Selling LinkedIn group. Selling professionals from across the country are part of a LinkedIn group created expressly for the students and faculty who use The Power of Selling. Simply go to LinkedIn and joinThe Power of Selling group to network, connect, join or start discussions, or ask questions to the group. The people in the group are looking forward to connecting with you. The sales professionals featured in the video ride-alongs are also members of this group. Feel free to contact them individually or add them to your network. Visit http://www.linkedin.comand create a profile (see Chapter 3 "The Power of Building Relationships: Putting Adaptive Selling to Work" for details), then search “Groups” for “The Power of Selling” and join the group. If you already have a LinkedIn profile, click on the following link and join The Power of Selling group.

http://www.linkedin.com/groups?gid=2566050&trk=anetsrch_name&goback=%2Egdr_1263094780871_1

  1. Selling U. The last section of each chapter is called Selling U, which applies the key concepts to selling yourself as a brand to get the job you want. Selling U teaches you how to think about yourself as a brand through every step of your career search. These sections throughout the book include details on key career searching tips such as how to create a cover letter and résumé that sells, how to target prospective employers, how to craft your personal elevator pitch, how to ace interviews, how to follow up, how to negotiate and accept the right job offer, and what to do to prepare for your first day of your new job. Links to videos, Web sites, articles, and other interactive resources make Selling U an excellent complement to the selling material and the ultimate resource for how to build your personal brand in this very competitive twenty-first century.

There are four features that are used throughout the book that reinforce key concepts:

  1. Power Selling: Lessons in Selling from Successful Brands. These short vignettes highlight examples of how successful companies implemented one of the concepts covered in the chapter.



  1. Power Player: Lessons in Selling from Successful Salespeople. Real-life advice from sales professionals about how to be successful in sales is showcased in these short accounts.



  1. Power Point: Lessons in Selling from the Customer’s Point of View. Feedback from customers about sales techniques and what they look for in a salesperson and a brand are brought to life in these short features.



  1. You’ve Got the Power: Tips for Your Job Search. Helpful tips highlighted in the Selling U section of each chapter are emphasized in these sidebars.

It’s a powerful lineup designed to give you insight and experience into the profession of selling and teach you how to get what you want in life. Over the course of this semester, you’ll learn how to sell products, services, concepts, and ideas. More important, you’ll learn how to sell the most important product…yourself.



Selling is a journey. Your journey starts here.
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